Frequently asked questions

The basics

What is Candle Trade?

A scanning tool. It checks the whole market for candlestick patterns, breakouts, volume spikes and open-interest changes and lists what it finds. See About us.

Does it tell me what to buy or sell?

No. It never gives buy or sell calls, price targets or stop-losses, and it is not investment advice. It describes what the data looks like. Every decision is yours.

Is Candle Trade registered with SEBI?

No. It is a software tool, not an investment adviser, research analyst or broker, and it does not provide advice or research recommendations.

Which markets and timeframes are covered?

NSE equity, NSE F&O, major indices and MCX commodities, on 1, 3, 5, 15, 30 minute, 1 hour, 4 hour, daily and weekly timeframes.

Which languages are supported?

English, Hindi, Kannada, Tamil, Telugu, Marathi, Bengali, Gujarati, Malayalam and Punjabi. More can be added.

Data and brokers

Is the data live?

Yes, when you connect a broker. Prices arrive through your own broker's data service, so they are as live as your broker's. The preview site you may be looking at uses made-up sample data.

Why do I need a broker account?

Exchanges charge very high fees to republish live prices on public websites. Reading data through your own broker account, under your agreement with them, keeps prices live and plans affordable.

Which brokers work?

Dhan and Angel One at launch. Others may follow.

Can Candle Trade place orders or access my funds?

No. It only reads market data. It cannot place, change or cancel orders and cannot move money.

Is my broker key safe?

It is stored encrypted and used only to fetch prices for you. You can remove it at any time. Never share your broker password, PIN or OTP with anyone, including us. See the How it works page.

The data looks wrong or late. What should I do?

Check your broker's own platform first, since that is the source. If the two differ, tell us with the instrument, time and a screenshot.

Plans and billing

How does the free trial work?

You get 7 days of access to the scanners, supported by advertisements. No card is needed. When it ends you can choose a paid plan, which has no ads.

What plans are there?

Monthly, quarterly and yearly. See the pricing section for current prices.

Can I cancel or get a refund?

You can cancel any time. Refund rules are in the Refund Policy.

Privacy and safety

What personal data do you keep?

Your name, email, mobile number, plan and payment reference, plus your encrypted broker key. See the Privacy Policy for the full list and your rights.

Do you share my watchlist or journal?

No. They are private to you. We do not sell personal data.

How do I report a complaint?

Use the Contact page. It lists our Grievance Officer. We acknowledge complaints within 48 hours.

Using the scanners

What does "bullish shape" mean?

It only describes how the candles look, for example a green candle covering a red one. It is not a forecast. See Learn for each pattern and the exact rule the scanner uses.

How accurate are the patterns?

The scanner applies fixed rules, so it finds the same shapes every time. But a shape appearing says nothing certain about what happens next, and we make no claim about success rates.

Can I trade directly from the scanner?

No. Open your own broker app to place any order.